Frequently Asked Questions

If you don't find the answer to your question, do not hesitate to reach us by phone at +420 596 541 237 (Monday – Friday 8.30 - 16.00).


LOG IN
 
I can't log in to my account, pop-up error reads – Unrecognized email address or password.
 

Please double check the spelling of your email address as well as the password. If error persists, click the option ‘Forgot my password’ below. The new password will be then sent to your email. After logging in, you can change your password in your account.

 
I can't log in to my account, pop-up error reads – Email address is not registered.
 

Please double check the spelling of your email address as well as the password. If error persists, you probably do not have an account on our website yet. It might have happened that the last time you made an order with us you have chosen the option to fill in the shipping information without customer registration.


ORDERS
 
Some of the items I want to order are in stock and some of them are not. Could the ones in stock be sent right away and the rest later on? 
 

Sure thing! In case you have in your basket items, which are currently not in stock and items which are, the option to divide the order into two shipments will pop-up after you confirm the order.

 
I have ordered an item, which was in stock. After confirming the order, it seems that the item is not in stock. 
 

As system automatically recalculates the available inventory after receiving an order, you have probably bought the last piece of the item in stock.

 
How do I use my discount / promotion code?
 

If you've got a discount or promotion code you can use it before payment in the field 'promotion code' by simply entering the code or number that you have. Make sure you click on 'add' to validate the code that you have. The voucher will appear as an additional item in your basket and the final sum will be recalculated.

 
I have entered the promotion code, but nothing happened. 
 

Please double check the spelling of the characters and numbers as the code must be entered exactly as received. Make sure to click on 'add‘ to validate the code. The voucher will appear as an additional item in your basket and the final sum will be recalculated.

 
Why is the minimal order for some of the choral sheet music 3pcs?
 

It is expected that each member of a choir will possess its own original part. Nobody buys sheet music for choir to sing it alone!